Privacy Policy
Effective Date: 2025-09-01
4 Paws, https://runwith4paws.co.za/ (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or book our Mobile Dog Gym services.
1. Information We Collect
We may collect the following types of information:
Personal Information: your name, phone number, email address, and location details when you make an enquiry or booking.
Pet Information: details about your dog(s), such as breed, age, and health considerations, to ensure safe exercise.
Website & Usage Data: IP address, browser type, and website interactions to help us improve performance.
2. How We Use Your Information
We use your information to:
Provide and manage Mobile Dog Gym sessions
Respond to enquiries, bookings, and customer support requests
Send service updates, promotions, or newsletters (if you opt in)
Improve our website and customer experience
Comply with legal or regulatory obligations
3. Legal Basis for Processing
We process your personal information:
With your consent
To perform the services you request (e.g., dog fitness sessions)
To comply with legal obligations
When it is in our legitimate interest to improve our services and customer experience
4. Sharing of Information
We will not sell or rent your information. We may share limited data with:
Service providers who assist in operating our website, booking system, or communications
Legal authorities, if required by law or regulation
5. Data Retention
We only keep your personal and pet information for as long as necessary to provide our services or as required by law. When no longer needed, your data will be securely deleted.
6. Cookies
Our website may use cookies to improve functionality and user experience. You can choose to disable cookies in your browser settings, but some features may not function properly.
7. Children’s Privacy
Our services are intended for adults booking exercise for their dogs. We do not knowingly collect personal information from anyone under the age of 18.
8. Marketing & Communication
If you opt in, we may send you promotional offers or service updates. You may unsubscribe at any time by clicking “unsubscribe” in our emails or by contacting us directly.
9. Cross-Border Data Transfers
Some personal data may be stored or processed outside South Africa (for example, through cloud services). We ensure that appropriate safeguards are in place to protect your information.
10. Data Security
We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.
11. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
Access the personal information we hold about you
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent to marketing communications
12. Complaints
If you believe your personal information has been mishandled, you may contact us directly. You also have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us:
4 Paws
Pretoria East, South Africa
Email: pieter@runwith4paws.co.za
Phone: +27 (0)82 6160270